![]() The Remote Collectors will also help you separate the tickets from each company within your Help Desk queues as well. If you have different companies, you could set up Remote Collectors to create a User Portal for each individual company. The User Portal can be designed and implemented as necessary.You can set up as many custom attributes as you want. You can change the “type” of ticket, or if you want to add more, you can do so using Custom Attributes. If you are an admin, you can view and see all □ This is built in within the Spiceworks application.Once you set up Spiceworks to use a dedicated email address, you can use the ticket rules to automatically route the incoming emails to the appropriate coordinators and queues. This again can be addressed using Ticket Rules.You could then set up the coordinators as Help Desk only accounts so they don’t have access to the rest of the application ![]() If you set up Ticket Views, you can create a custom view for each coordinator so they can view tickets that only pertain to them.Then you can create customized reports to show how much time was spent on each ticket, tickets per device, and more. Firstly, I set up Ticket Rules to have tickets from a certain email address, domain, or user assigned to a particular Spiceworks admin. Customize and manage IT support tickets and tasks in no time Use custom attributes, Ticket Rules, and Ticket Views to speed up your workflow. ![]()
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